What We Ask

Our staff who are polite and courteous, are there to help you, but expect to be afforded the same courtesy in return.
Tell us if you are unsure of the treatment or advice you are offered
Only use the emergency service when absolutely necessary
Request a home visit only when the patient is unable to attend the surgery through illness and infirmity
For cancellations please inform us, as early as possible, if you cannot keep your appointment
Inform us of any change of name, address or telephone number at your earliest opportunity
Let us know how our service can be improved, via our suggestion box or in writing
Remember that emergency appointments are for acute, immediate problems only
Have realistic expectations of the service
We have a Zero Tolerance Policy here and will not tolerate rudeness or aggression to any staff member.

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