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Call 111 - When it is less urgent than 999

What We Ask

  • Our staff who are polite and courteous, are there to help you, but expect to be afforded the same courtesy in return.
  • Tell us if you are unsure of the treatment or advice you are offered
  •  Only use the emergency service when absolutely necessary
  • Request a home visit only when the patient is unable to attend the surgery through illness and infirmity
  • For cancellations please inform us, as early as possible, if you cannot keep your appointment
  • We have a text mobile 07758 267 475 and online cancellation system which patients can use to cancel their appointment
  • Inform us of any change of name, address or telephone number at your earliest opportunity
  • Let us know how our service can be improved, via our suggestion box or in writing
  • Remember that an appointment is for one person only
  • Remember that emergency appointments are for acute, immediate problems only
  • Have realistic expectations of the service
  • We have a Zero Tolerance Policy here and will not tolerate rudeness or aggression to ANY STAFF MEMBER.
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