If you would like to see your doctor or nurse, you can make an appointment by telephoning 020 3668 7499. If an urgent appointment is needed, please call at 8.00am and appointment will be offered on first come and first serve basis. All our doctor appointments are bookable online for your convenience.
Please ask the Receptionist if you want to see a certain GP and they will try to give you an appointment to suit your needs.
We also offer telephone consultations with the GP during surgery hours. We have telephone consultations available to book on line via NHS App. Please note that the doctor will call you back sometime that working day up to 7 pm, not at the time specified.
Would you like a telephone or face to face consultation with a GP without having to call the surgery?
You can get a telephone/face to face consultation with our GP by completing a consultation form. We will respond within 48 hours, an appointment will be allocated appropriately and you will receive a confirmation text message
Please complete the form as fully as possible.
https://florey.accurx.com/p/F86034
Online Service
Please visit www.nhsapp.service.nhs.uk/login to register for this service. Once registered you will be able to book appointments online.
Use the NHS App.
Cancelling an Appointment
If you are unable to attend for your appointment please tell us in good time so that we are able to offer another patient the use of that appointment.
You can use one of the following methods:
- Cancel Online using the NHS app:
Cancel Your Appointment online using the NHS App.
- By Telephone:
Please call us on 020 36687499
- In Person: Call into your surgery and let the receptionist know in person.
We can offer your appointment to someone else and therefore help to reduce waiting times.
As part of our commitment to all our patients we monitor the efficient use of appointments. If a patient regularly fails to attend a booked appointment, the practice reserves the right to remove them and their family from the practice list.
If you need help when we are closed
- Use NHS 111 online (111.nhs.uk) or call 111. 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
- Out of hours information
- If it’s a life-threatening emergency call 999.
Try the NHS App
You can now use the NHS App, a simple and secure way to access a range of NHS services and your GP account on your smartphone or tablet.
You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record, access your Covid vaccination status and more.
If you already use online access you can continue to use it. You can use the NHS App as well.
For more information go to www.nhs.uk/nhsapp
One problem per consultation please:
- Too many problems distract the doctor
- Doctor may be more likely to rush
- Ten minutes is not long at all
- Other patients will be kept waiting
- Serious illness might get missed
- Doctor needs time to write up notes
- Doctor needs to focus to detect serious disease early
- A limited resource should be used with care
Home Visits
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 11.00am.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.