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Care Navigation

All our Receptionists have undergone Care Navigation Training.   A doctors appointment may not be the right option for you as a patient.  Our doctors undertook a survey in the summer of 2019 and found that 72% of GP appointments were potentially avoidable. This is far higher than the national average of 23%.

The receptionists will ask you several questions, and then document the answers on your records. Please do not be offended by these questions - the receptionists are only doing their job.  

This Care Navigation programme is run by NHS England. You may not need to see a GP, but you may well be navigated to a Physicians Assistant, Pharmacist, Nurse, HCA, Minor Ailment Scheme or other NHS agencies. 

Please accept a telephone consultation if offered by the Receptionists - the GPs have their own appointments that only they can book, which the Receptionists are not able to use. 

We ask patients to please co-operate with receptionists but if patients decline to disclose any information, they can be offered a telephone consultation with a GP, who can then authorise an appoitment if required.

Please DO NOT BOOK a doctors appointment for a Sick Note, referral to hospital (if a follow up) or Repeat prescriptions. These can all be dealt with via a telephone consultation or e-consult. 

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